Q1. Is TPC a Post Office?

We are not a post office. We are an independent postal connecting point. We work with Postal Administration & Authority and Express Delivery Companies to package a solution for your mailing needs.

Aside from competitive pricing, we value-add the mail service with technological innovation. For example, all articles which are registered (registered mails) are recorded in our system for easy mail management and tracking. Similarly, regardless of whether your mails are connected via DHL, FedEx or UPS, you will be able to track and monitor it on a single platform.

We are the only company in Singapore that has integrated multi-carrier mail monitoring and tracking into 1-single platform. At TPC, we want to make it easier to connect your mails while you concentrate on your core business!

Q2. What is Registered Mail?

Registered mail is article which has their details recorded to enable accountability. Each registered mail will carry a 13-digits reference number. Unlike normal mail which will be delivered to the addressee mailbox, a Registered Mail needs the acknowledgement of the recipient upon delivery. Hence, it is a more secured form of mailing.

Note: The Postal Connect does not offer registered mail service over the retail counter. We only handle registered mail for eCommerce transaction. Each mail pacakges must have a CN22 declaration. If you are sending a business letter and need it to be registered, this can only be done over at the Post Office.

Q3. What are the Advantages of connecting Registered Mail(s) / Packages with TPC?

We offer very competitive pricing for all our mailing solutions. Importantly, we remove the cumbersome paper work for eCommerce merchant who has frequent mailing of registered mail packages.

We are also the only provider in Singapore that offers an online platform solution that records posted registered packages. With a single click of the button, user is able to know whether their article has been dispatched from the Postal Authority. And best still, for popular destination such as USA & Japan, delivery information will also be made available on our system.

Q4. What is the difference Registered Mail Service and Express Courier?

The most obvious difference is the speed of delivery. Depending on destinations, Registered mail service can take up to 5 to 14 or even 18 working days to be completed. All registered mail are delivered by the destination postal authorities, i.e postmen in the destination country. E.g. packages to USA with be delivered by USPS; packages to be United Kingdom will be delivered by Royal Mail e.t.c.

Express services are faster, can be as fast as 1-2 working days,, subjected to custom clearance.

Tracking and accountability is another critical difference between the 2 services. Express services offer point to point track and trace.

There is also a weight restriction of 2000 grams (2.0 kg) for registered mail packages.

Q5. Can my customer retrieve proof of mailing or track express packages without any login on your website?

Yes! As long as your customers have the registered reference number or AWB tracking number, they may track their mails directly online at TPC developed 1-stop tracking portal - Track N" Trace.

Do take note that Registered Mail article only offers limited tracking information. Every track results retreive from our website will show the consignee name and the date the mail dispatches out from the Postal Authorities to the destination. We are also the only solution provider that imprint consignee name on a tracking page for registered mail.

If you require point-to-point tracking, express mails via DHL, FedEx and UPS will be the solution.

Q6. How do I know when my package are sent out?

All mails/ packages connected with The Postal Connect will be processed and recorded on TPC Online on the same day of lodgment/ collection. Please login our system with your USER ID to view the Registered mails or Express Packages that you have sent within 24 hours of mails lodgment.

You may also email your customer the tracking information direcly from TPC Online via Email Notification Tools.

Q7. How can I know the actual postage fee?

When we receive your packages, we will weigh each package and record it online. You may login your USERID to view the Package details (Receiver’s Name (not applicable for non-registered packages), Weight, Destination), including your cost.

Q8. We have just started our online store and do not have any company stamp and business license. Are company stamp and business license necessary for USER registration?

You don't need provide company stamp or business license to sign up our mailing service. For all individuals, we only need you to fill up our physical copy of the application form + a duplicate copy of your NRIC (Front and Back) to begin the application process. Our finance department usually about 7-working days to approve the account and assign an USERID to start your account.

Q9. If package lost, what is the procedure when making a claim?

A package must have a reference number (registered number, tracking number e.t.c) to raise a investigation request. If package is sent via regular airmail mode without registeration, there would not be any compensation.

Customers with their user-ID and password can login to TPC online after 18-working days to raise enquiry on undelivered packages. An official enquiry will be raised with the local postal administration, Singapore Post. Please kindly note that different Postal Administrations have varying degree of service response, the Universal Postal Regulation allows countries up to 2-3 months to reply to any enquiry. Rest assured that The Postal Connect will pursue the matter regularly and will give you a reply as soon as a reply is received. In an unfortunate event, if the package is lost-in-transit, a compensation credit note up a maximum of S$68.00 or the declared value whichever is lower, will be issued to you.

Q10. Do you charge any membership fee to use your service and online platform?

No membership or subscription fee is required. Just maintain your account by sending regular shipments with us.

Q11. Do you charge any handling fee to process our mails or packages?

There is no handling fee for processing of any overseas mails or packages. If you are sending local registered package, a nominal the handling fee will be imposed per local package.

Q12. How do we go about to sign up as a member of The Postal Connect?

You’ll need to fill up an application form and provide a copy of your NRIC (front and back) or passport. An appointment to demo on the features of our website will be scheduled.

Q13. Are airmail labels and declaration forms free of charge?

The airmail labels, declaration forms (CN22) and return address labels are free

Q14. Can you provide packing materials for shipment? How about the price?

Being a registered client of The Postal Connect, you may purchase all packaging materials at member price from our parent company iPlan Private Limited. We will deliver you the packing materials according to your order when there is a request for package pickup.

Most common postal supplies that require by eCommerce Merchants are listed on our webstore http://postalsupplies.miyoc.com. Prices listed on our webstore are non-member pricing.

Q15. What is the most common shipping mode used by ebayers and online sellers?

The most common and economical shipping mode used is Registered Mail mode as there is proof of sending for this service.

Q16. How many kinds of shipping services do you provide in your company?