Q1. Is TPC a Post Office?
We are not a post office. We are an independent postal connecting point. We work with Postal Administration & Authority and Express Delivery Companies to package a solution for your mailing needs.
Aside from competitive pricing, we value-add the mail service with technological innovation. For example, all articles which are registered (registered mails) are recorded in our system for easy mail management and tracking. Similarly, regardless of whether your mails are connected via DHL, FedEx or UPS, you will be able to track and monitor it on a single platform.
We are the only company in Singapore that has integrated multi-carrier mail monitoring and tracking in 1-single platform. At TPC, we want to make shipping/ logistics support easier while you concentrate on your core business!
Q2. What is Registered Mail?
Registered mail is article which has their details recorded to enable accountability. Each registered mail will carry a 13-digit reference number. Unlike normal mail which will be delivered to the addressee mailbox, a Registered Mail needs the acknowledgement of the recipient upon delivery. Hence, it is a more secured form of mailing.
Note: We only handle registered mail for eCommerce transaction. Each mail pacakges must have a CN22 declaration. If you are sending a business letter and need it to be registered, this can only be done over at the Post Office.
Q3. What are the Advantages of connecting Registered Mail(s) / Packages with TPC?
We offer very competitive pricing for all our mailing solutions. Importantly, we remove the cumbersome paper work for eCommerce merchant who has frequent mailing of registered mail packages.
We are also the only provider in Singapore that offers a realtime online platform solution that records posted registered airmail, normal airmail, local registered and local normal packages. With a single click of the button, user is able to know whether their article has been dispatched from the Postal Authority. And best still, for popular destination such as USA & Japan, parts of Europe delivery information will also be made available on our system.
Q4. What is the difference Registered Mail Service and Express Courier?
The most obvious difference is the speed of delivery. Depending on destinations, Registered mail service can take up to 5 to 14 or even 18 working days to be completed. All registered mail are delivered by the destination postal authorities, i.e postmen in the destination country. E.g. packages to USA with be delivered by USPS; packages to be United Kingdom will be delivered by Royal Mail e.t.c.
Express services are faster, can be as fast as 1-2 working days,, subjected to custom clearance.
Tracking and accountability is another critical difference between the 2 services. Express services offer point to point track and trace.
There is also a weight restriction of 2000 grams (2.0 kg) for registered and normal mail packages.
Q5. Can my customer retrieve proof of mailing or track express packages without any login on your website?
Yes! As long as your customers have the registered reference number or AWB tracking number, they may track their mails directly online at TPC developed 1-stop tracking portal - Track N" Trace.
Do take note that Registered Mail article only offers limited tracking information. Every track results retreive from our website will show the consignee name and the date the mail dispatches out from the Postal Authorities to the destination. We are also the only solution provider that imprint consignee name on a tracking page for registered mail.
If you require point-to-point tracking, express mails via DHL, FedEx and UPS will be the solution.
Q6. How do I know when my packages are sent out?
All mails/ packages connected with The Postal Connect will be processed and recorded on TPC Online on the same day of lodgment/ collection. Please login our system with your USER ID to view the Registered mails or Express Packages that you have sent within 24 hours of mails lodgment.
By a few simple clicks, you may also email your customer the tracking information directly from TPC Online via Email Notification Tools.
Q7. How can I know the actual postage fee?
When we receive your package, we will weigh each package and record it online. You may login your USERID to view the Package details (Receiver’s Name, Weight, Destination), including your cost.
Q8. We have just started our online store and do not have any company stamp and business license. Are company stamp and business license necessary for USER registration?
You don't need provide company stamp or business license to sign up our mailing service. For all individuals, we only need you to fill up our physical copy of the application form + a duplicate copy of your NRIC (Front and Back) to begin the application process. Our finance department usually about 7-working days to approve the account and assign an USERID to start your account.
Q9. If package lost, what is the procedure when making a claim?
A package must have a reference number (registered number, tracking number e.t.c) to raise a investigation request. If package is sent via regular airmail mode without registeration, there would not be any compensation.
Customers with their user-ID and password can login to TPC online after 18-working days to raise enquiry on undelivered packages. An official enquiry will be raised with the local postal administration, Singapore Post. Please kindly note that different Postal Administrations have varying degree of service response, the Universal Postal Regulation allows countries up to 2-3 months to reply to any enquiry. Rest assured that The Postal Connect will pursue the matter regularly and will give you a reply as soon as a reply is received. In an unfortunate event, if the package is lost-in-transit, a compensation credit note up a maximum of S$68.00 or the declared value whichever is lower, will be issued to you.
Q10. Do you charge any membership fee to use your service and online platform?
No membership or subscription fee is required. Just maintain your account by sending regular shipments with us.
Q11. Do you charge any handling fee to process our mails or packages?
There is no handling fee for processing of any overseas mails or packages for eCommerce Sellers. If you are sending local registered package, a nominal the handling fee will be imposed per local package that we processed.
Q12. How do we go about to sign up as a member of The Postal Connect?
You’ll need to fill up an application form and provide a copy of your NRIC (front and back) or passport. An appointment to demo on the features of our website will be scheduled.
Q13. Are airmail labels and declaration forms free of charge?
The airmail labels, declaration forms (CN22) and return address labels are free. But starting from 2011 Quarter 2, The Postal Connect has successfully launched our online print shipping label together with CN22 declaration and packing list tool. It's easy and convenient!
Q14. Can you provide packing materials (eg. bubble wrap, poly plastic PP bubble mailers, poly plastic PP mailers, Jiffylite Bubble Envelopes, Packing Peanut Foams) for shipment? How about the price?
Being a registered client of The Postal Connect, you may purchase all packaging materials at member price from our parent company IPLAN PTE LTD. We will deliver you the packing materials according to your order when there is a request for package pickup.
Most common postal supplies that are frequently required by eCommerce Merchants are listed on our webstore thepostalsupplies.com. These include Poly Plastic PP Mailer Bags, Poly Plastic PP Bubble Mailer Bags, Mailing (Postpac) Boxes, Kraft Padded Envelopes, Postal Mailing Tubes, Jiffylite Envelopes, Bubble Wrap in loose, Bubble Wrap Roll, Brown Wrapping Papers etc. Please check out thepostalsupplies.com for the full range of mailing supplies! Bulk orders are welcome!
Q15. What is the most common shipping mode used by ebayers and online sellers?
The most common and economical shipping mode used is Registered Mail mode as there is proof of sending for this service.
Q16. How many kinds of shipping services do you provide in your company?
Postal Mode (via Singpost - Airmail, Registered Airmail, SpeedPost Air Parcel, SpeedPost Worldwide Courier / EMS | DHL Global Mail) and Express Mode (DHL and UPS) Swiss Post, Sweden Post
Q17. Can I still use your mailing solution if I am not located in Singapore?
We are currently serving customers who are located overseas example Malaysia, China, Thailand and Indonesia.
For overseas customers, we are only able to process the package after your consolidated parcel reaches us.
Please note that we will not be responsible for any incoming Singapore GST charges and Customs Clearance. To avoid Singapore GST, please declare your packages below SGD400.00
Prior to shipment arriving to our premise, you may upload the packages into our using our mail alert module. Packages that are uploaded to our system will be parked as unprocessed mails. You may review more information about the mail alert module in attached quickguide in pdf.
If you have more than 30 packages per lodgment, you may also email us the details required in excel spreadsheet. We will assist to mass upload the information.
If your packages reach us before 12 noon from Monday to Friday, it will be processed on the same day. Upon login, your package will be processed from unprocessed mails to mails.
Important: For packages that is REGISTERED, please indicate the word REGISTERED on the package.
For customers located out of Singapore, we will require a security deposit of SGD200.00. The security deposit is refundable if the customer has no outstanding invoices with The Postal Connect.
Q18. Do you have a module to handle Returned Packages?
You may please do know that we also offer a FREE undelivered address to accept all return mails or packages.
If the package is REGISTERED, you will be able to see under RETURNED MAIL when you login.
For return packages, we will return to you FOC during your next collection day.
Customers may also affix their own return mailing address to receive any return packages.
NOTE: Only undelivered packages returned to our assigned address will be recorded online for accountability.
Q19. Who are your customers?
We service a wide range of customers.
For local / overseas distribution involving lettershopping or fulfillment needs, we service MNCs, Advertising agencies, SMEs etc.
For local / overseas mailing of small packets, we service mainly Ebay sellers, Etsy sellers, online merchants etc.
Q20. We have only 100 sets of homogeneous printed matters to send overseas. Can we engage your service?
Yes, you may outsource the lettershopping and mailing to us. Contact us for more information.
Q21. Do you offer ePacket (ePac) services?
Yes, we offer ePacket (ePac) Service to the following countries:-
(a) EPAC USA (b) EPAC Australia
(c) EPAC Canada (d) EPAC Japan
(e) EPAC Sweden (f) EPAC Netherlands
(g) EPAC Poland (h) EPAC Russia
(i) EPAC Malaysia (j) EPAC Germany
Screenshots of EPAC Tracking Results
(a) Origin (Singapore)
(b) Destination (USA)
The new ePacket service expands the options offered to e-commerce merchants in Singapore who want to reach consumer markets in the United States and Australia. It features tracking and Delivery Confirmation for lightweight goods and merchandise ordered by America and Australia consumers from merchants in Singapore.
Small packages weighing up 2 kilograms can use online shipping labels to generate the shipping documents.
You may also contact us for more information.